Vitalbet offers two separate options for pausing or closing your account — choose whichever suits your needs.
Cooling-Off Period: If you'd like to take a short break, go to the "Responsible Gaming" section in your account settings and set a pause of anywhere from 24 hours to 30 days. During this period, you won't be able to log in and you won't receive any promotional messages.
Permanent closure (self-exclusion): If you want to close your account for an extended period or permanently, you can request this directly via live chat or support@vitalbet.asia— email us with the subject line: "I want to permanently close my account." Once your identity is verified, your account will be deactivated.
- Withdraw your funds before closing your account.
- If you have a remaining balance at the time of permanent closure, you can reclaim it through our support team.
- Lowering or removing a limit takes effect immediately — but increasing a limit requires a 72-hour waiting period.
Choosing to step back takes courage — and Vitalbet will always respect that decision.
Personal details can be updated, but this cannot be done on your own — Vitalbet verifies all changes through its support team to ensure your information stays secure.
To change your name:
- Report the name error via live chat or email.
- You will need to submit a photo of your National ID or passport for identity verification.
- Name updates are typically processed within 24–48 hours.
To change your mobile number:
- If you still have access to your old number, you can update it yourself in Account Settings — an OTP verification will be required.
- If you've lost access to your old number, contact support and verify your identity with a valid ID document.
Keep in mind — the name and mobile number on your Vitalbet account must match your bKash, Nagad, or Rocket details exactly. A mismatch can cause withdrawals to be blocked, so get it sorted as soon as possible.
Vitalbet charges no service fee on withdrawals — you receive the full amount you withdraw. Note that bKash, Nagad, and Rocket may apply their own transaction fees in accordance with their respective policies.
Withdrawal limit (per transaction):
- Minimum withdrawal: ৳300
- Maximum single withdrawal: ৳50,000
- Daily maximum withdrawal: ৳1,00,000
For VIP players: Daily limits increase at higher VIP tiers. Separate limits apply at Gold and Platinum — contact support for details.
Withdrawing from bonus balance: You cannot withdraw directly from your bonus balance until the turnover requirements are met. Only your real money balance is available for withdrawal.
If your KYC verification isn't completed before you request a withdrawal, the process may be delayed — so submit your ID documents in advance.
Yes — and they're all free. Responsible gaming tools on Vitalbet are straightforward to use.
Available protection tools:
- Deposit limits: Set a daily, weekly, or monthly deposit cap. Once the limit is reached, the system will automatically block any further deposits.
- Bet limits: Set a maximum stake per bet to avoid placing a large wager by mistake.
- Loss Limit: Set a cap on how much you can lose within a given time period.
- Session time limit: Set a time limit for each gaming session — you'll be automatically logged out when it expires.
- Cooling-Off: Temporarily pause your account for anywhere between 24 hours and 30 days.
How to set it up: Log in to your account → Profile menu → "Responsible Gaming" → choose your preferred tool → enter an amount or time limit → confirm.
Decreasing or removing a limit takes effect immediately. However, increasing a limit only becomes active after 72 hours — this cooling period is in place to prevent impulsive decisions. To read more, Responsible Gaming Page View.
There's no separate application to join Vitalbet's VIP programme — points accumulate automatically as you play, and your tier advances along with them.
VIP Tiers:
- Bronze: Everyone starts at this tier after registering. Monthly cashback of up to 3%.
- Silver: Unlocked once a set betting threshold is reached. Cashback up to 5% and faster withdrawal priority.
- Gold: Up to 8% cashback, exclusive weekly bonuses, and increased withdrawal limits.
- Platinum: The highest tier. Enjoy 10%+ cashback, a personal account manager, a special birthday gift, and priority processing on deposits and withdrawals.
How points are earned: A set number of VIP points is credited for every ৳100 wagered. Points can be earned on both Sports Betting and casino games.
You can check your current VIP tier and points in the Profile section of your account. For more details, just ask via live chat.
Withdrawing from Vitalbet is straightforward and, in most cases, completes within a few hours. Here's how it works, step by step:
- Step 1: Log in to your account and select "Withdraw" or "Withdrawal" from the menu.
- Step 2: Choose your payment method — bKash, Nagad, or Rocket.
- Step 3: Enter your mobile banking number and the amount (minimum ৳300).
- Step 4: Click "Confirm" — your request will be processed immediately.
Duration:
- Standard amounts (৳300–৳10,000): 1–2 hours
- Medium amounts (৳10,000–৳30,000): 2–4 hours
- Large amounts (over ৳30,000): 4–24 hours (additional verification required)
Possible reasons for withdrawal delays: KYC verification not completed, account name not matching the mobile banking name, or bonus turnover requirements not yet fulfilled.
If it's been more than 24 hours, contact live chat immediately.
In most cases, winnings are credited to your Vitalbet wallet instantly — as soon as the match result is confirmed. That said, there are a few differences depending on the situation.
Standard bet (Pre-match): Once the match ends and the official result is published, winnings are usually credited to your wallet within 1–5 minutes.
Live Betting: For live betting, settlement happens the moment the event concludes. For example, if you bet on "six off the next ball" and it lands, the winnings hit your account within seconds.
Accumulator / Combo Bet: Settlement happens once all match results are in. Your winnings will be credited after the final match in the selection is completed.
Winnings from bonuses: Winnings earned using bonus balance are credited to your bonus wallet. Once the turnover requirement is met, they convert to withdrawable real balance.
If your winnings haven't arrived 30 minutes after the result, check your transaction history. If it's still not there, reach out via live chat with your bet reference number.